Shipping policy
At Lumvrafy, operated by Bag Weight LTD, we strive to provide a seamless and reliable shopping experience for our customers. Our shipping policy outlines how we process, handle, and ship your orders, ensuring transparency at every step of the process.
1. Order Processing & Handling Time
Order Processing Time: After you place your order, our team will process it within 2–3 business days. This includes verifying payment, packing, and preparing your order for shipment.
Order Cutoff Time: Orders placed after 5:00 PM (GMT+00:00) Greenwich Mean Time (London) will be processed the following business day.
Note: We do not process orders on weekends or public holidays. Orders placed during weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Costs
Shipping Cost: We offer Free Shipping on all orders to United States.
We ship orders using reputable carriers Like Fedex, UPS, USPS depending on destination and logistics availability.
Important: The choice of shipping carrier depends on your shipping location. You will be provided with tracking details once your order has been shipped.
3. Delivery Timeframes
Processing & Handling Time: This refers to the time required to prepare your order for shipment. For Lumvrafy, this typically takes 2–3 business days from when the order is placed.
Transit Time: Once your order has been shipped, the carrier will handle delivery. We aim to deliver your order within 3–5 business days from the time the package is shipped.
Total Shipping Time: The total shipping time for your order will be approximately 5–8 business days, which includes both processing/handling time and transit time.
4. Shipping Destinations
We currently ship within the United States only. International shipping is not available at this time.
5. Shipping Restrictions
We are unable to ship to P.O. Boxes or restricted delivery locations.
We only ship within the United States.
Please ensure that your shipping address is accurate and complete to avoid delays. If you provide an incomplete or incorrect address, your order may be delayed, or you may be asked to cover additional shipping fees.
6. Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number.
Tracking updates may take 24–48 hours to appear in the Carrier’s system.
You can track your order via the carrier’s website or you can track your order by clicking on the Order Tracking Page
7. Lost, Stolen, or Damaged Items
Lost Packages: If your package is lost in transit, please contact us at support@lumvrafy.com within 5 business days of the last tracking update. We will work with the carrier to help locate the package.
Damaged Packages: If your order arrives damaged, please contact us immediately at support@lumvrafy.com. We require clear photographs of the damaged item and packaging to review the issue and assist with a carrier claim where applicable.
8. Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-days return and refund policy, which can be viewed in full on our Return and Refund Policy page.
Return Period: Returns are accepted within 30 days from the date you receive your order.
Return Process: To initiate a return, please contact us at support@lumvrafy.com with your order number. We will provide instructions on how to return your items.
Eligibility for Returns: Items must be unused, in original condition, and with all original tags and packaging intact.
Return Shipping: You will be responsible for return shipping costs unless the item is defective or there was an error with your order. We recommend using a trackable shipping service for returns.
Refund Process: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7 business days.
Note: If the return is due to a shipping issue, defective item, or incorrect item, we will cover the return shipping costs where applicable.
9. Changes to Shipping Policy
Lumvrafy reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the update date.
10. Business and Contact Information
Business Name: Lumvrafy
Legal Company Name: Bag Weight LTD
Company Number: 13773155
Phone: +1 (202) 803-4789
Email: support@lumvrafy.com
Business Address: 128, City Road, London, EC1V 2NX, United Kingdom
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00) Greenwich Mean Time (London)
( Saturday – Sunday: Closed )